KPI Performance

 

 

KPI

2012/13

2011/12

2010/11

Growth MDD customer growth 4% 1.3% 2.7% 5.9%
  Sales per day growth 6% -2.8% 1.6% 21.4%
  Emerging markets growth 10% 7.5% 21.1% 97.9%
Efficiency % of MDD sales from eCommerce 70% 56.8% 55.0% 47.8%
  Return on net operating assets >30% 34.6% 37.1% 42.0%
Profitability Operating margin 10% -12% 10.1% 11.0% 11.0%
Cashflow Free cash flow as a % of sales 6% 6.1% 4.9% 3.5%